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Richard Hylant
President, Hylant Group of Toledo
The ability to deliver on service commitments starts with the selection, development and retention of our associates. In Toledo we have never lost an account executive to a competitor and our service staff retention rate is over 95 percent.
However, our clients play an active role as well. Hylant Group's annual written service agreement has dedicated times for customer and insurance partner relationship development. We recognize that insurance is not a commodity, and the establishment of this relationship is critical to obtaining not only the most competitive pricing, but comprehensive coverage and the broadest claim consideration.
As a privately held firm, we answer to our clients, not to Wall Street analysts. We have the luxury to offset short-term profits for long-term customer service. And, we'll never put our own interests before those of our clients.
As a result of our operating philosophy we enjoy a yearly client retention rate of 99 percent.
Building trust and strong relationships has been the foundation of our success. Assembling the best people in the business and enabling them to succeed for our clients have set Hylant apart for the past seven decades.
Richard.Hylant@hylant.com
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